Complaints Procedure

In case of complaints, the first goal is to first discuss your dissatisfaction with the health care provider and see if you can work things out together. Complaints can be made verbally or in writing (senna@cascadecoaching.nl ). Once received, the complaint will be discussed with you as soon as possible, within 2 weeks, and solutions or further steps considered. If for any reason this is not possible, you will be informed by Senna Boumans, Cascade Coaching, Practice for Integrative Natural Medicine. After handling the complaint procedure, you will receive a written confirmation of the outcome of the procedure. Everything will be recorded in writing. The information will be handled with care.

If we cannot come to an agreement, you can appeal to the independent complaints procedure of VBAG, Quasir or the arbitration board Stichting Zorgverschil. The procedure can be found on the website at https://vbag.nl/consument/klachten-en-geschillen/.

Senna Boumans, Cascade Coaching, Practice for Integrative Natural Medicine thus meets the requirements of the Act on quality, complaints and disputes care (Wkkgz).

When filing a complaint through the VBAG /RBCZ, Quasir or Stichting Zorgverschil always inform the healthcare provider in advance.